<Cases xmlns="x-schema:http://ksi.puc.pa.gov/DataEx/Schema/TelReportData.xdr">
<NbrOfCases>1</NbrOfCases>
<CreatedDateTime>11/26/02 02:53:01 PM</CreatedDateTime>
<Attachments> 
<FileName CaseNumber="1234567">uniquebill_12042001_113131.pdf</FileName> 
<FileName CaseNumber="1234567">uniqueInv_12012001_012112.doc</FileName> 
<FileName CaseNumber="1122334">unique_gif.gif</FileName> 
</Attachments>
<TelInformalRep>
<FileType>TELINFORMAL</FileType>
<CaseNbr>1234567</CaseNbr> 
<CompanyCode>1111</CompanyCode> 
<Customer> 
<CustomerFirstName>Mary</CustomerFirstName> 
<CustomerLastName>Patterson</CustomerLastName> 
<AccountNumber>794123342313</AccountNumber> 
<CustomerMailAddress> 
<MailAddress1>301 EAST WEST DR.</MailAddress1> 
<MailAddress2>APT # F</MailAddress2>
<MailCity>Harrisburg</MailCity> 
<MailState>PA</MailState> 
<MailZip5>19454</MailZip5> 
<MailZip4>7909</MailZip4> 
</CustomerMailAddress> 
<CustomerServAddress> 
<ServAddress1>4256 NORTH SOUTH DR.</ServAddress1> 
<ServAddress2>APT # F</ServAddress2> 
<ServCity>York</ServCity> 
<ServState>PA</ServState> 
<ServZip5>56802</ServZip5> 
<ServZip4>4444</ServZip4> 
</CustomerServAddress> 
</Customer> 
<BCSPriorDecision>
<BCSDecDate>2001-12-12</BCSDecDate>
<BCSDecCaseNbr>189564</BCSDecCaseNbr>
<BCSDecTerms>Terms</BCSDecTerms>
<MissedPaymentAmt>250.00</MissedPaymentAmt>
</BCSPriorDecision>

<CurrAccInfo>
<AccEstablishedDate>1988-12-06</AccEstablishedDate>
<NoticeDate>2002-10-16</NoticeDate>
<NoticeDueDate>2002-10-23</NoticeDueDate>
<SuspNotice>Y</SuspNotice>
<TermNotice>Y</TermNotice>
<NbrRetChecks>0</NbrRetChecks>
<BasicOnOff>ON</BasicOnOff>
<BasicAmt BasicServSuspend="Y">33.71</BasicAmt>
<TollAmt TollServSuspend="N">15.98</TollAmt>
<NonBasicAmt NonBasicServSuspend="N">.54</NonBasicAmt>
</CurrAccInfo>

<PayHistory>
<PayAmt PayDate="2002-09-19">44.8</PayAmt>
<PayAmt PayDate="2002-08-26">248.16</PayAmt>
<PayAmt PayDate="2002-07-29">50</PayAmt>
<PayAmt PayDate="2002-06-26">40</PayAmt>
</PayHistory>

<BillInfo>
<BillDate>2002-10-16</BillDate>
<BillDueDate>2002-11-07</BillDueDate>
<PastBasicDue>33.71</PastBasicDue>
<CurrBasicDue>35.19</CurrBasicDue>
<PastTollDue>15.98</PastTollDue>
<CurrTollDue>-3.27</CurrTollDue>
<PastNonBasicDue>.54</PastNonBasicDue>
<CurrNonBasicDue>2.93</CurrNonBasicDue>
</BillInfo>

<SentToUtil>2002-11-19</SentToUtil>
<CoInvestigationPriorBCSContact>09/10/2002  Customer called regarding .....details</CoInvestigationPriorBCSContact>
<CoInvestigationAfterBCSContact>09/10/2002  Customer called regarding .....details</CoInvestigationAfterBCSContact>
<CoFinalPositionToBCS>Customer is respnsible ......details</CoFinalPositionToBCS>
<AcctTypeResidential>Y</AcctTypeResidential>
<CustLastContactDate>2002-11-19</CustLastContactDate>
<CoTellCust>11/19/2002  Customer called .....details</CoTellCust>
<UnpaidFinalBills>N</UnpaidFinalBills>
<ContactForSameProblem>Y</ContactForSameProblem>
<ContactDetails>09/10/2002  Customer called ....details</ContactDetails>
<MiscInfo>
<PreparedByFirstName>NOT BY ME</PreparedByFirstName>
<PreparedByLastName>NOT BY ME</PreparedByLastName>
<PreparedDate>2002-11-01</PreparedDate>
<NbrOfTimeSend>1</NbrOfTimeSend>
<NbrOfTimeFaxed>0</NbrOfTimeFaxed>
</MiscInfo>
</TelInformalRep>
</Cases>